Goldsmith, Penny et al. Reaching your Readers: A Fieldtesting Guide for Community Groups. Vancouver: Legal Services Society of B.C., 1993. Available free from clad@idirect.ca.
Nielson, Jakob and Marie Tahir. Homepage Usability: 50 Websites Deconstructed. Indianapolis: New Riders Press, 2002.
Nielsen, Jakob. Designing Web Usability. Berkely, CA: New Riders Publishing, 2000.
Williams, Robin. The Non-designer’s Web Book: An Easy Guide to Creating, Designing, and Posting Your Own Web Site. Berkeley, California: Peachpit Press, 2000.
Redish, Janice. Letting Go of the Words: Writing Web Content that Works. San Francisco: Morgan Kaufmann Publishers, 2007.
http://www.nngroup.com/articles/subscribe/
Subscribe to Jakob Nielsen’s newsletter on valuable, ongoing research into reading behaviour on the Internet.
The U.S government’s primary source of information on usability and user-centered design provides guidance and tools on how to make Web sites and other communication systems more useful.
http://www.w3.org/
W3C (The World Wide Web Consortium) is an international community that develops open standards to ensure the long-term growth of the Web and promotes Web accessibility.
Excellent resources on older adults and the Web.