Canadian Public Health Association. A Directory of Plain Language Health Resources. Ottawa: CPHA, 2000
Doak, Cecilia C., Leonard G. Doak, and Jane H. Root. Teaching Patients With Low Literacy Skills. 2d ed. Philadelphia: Lippincott Co., 1996.
Free online training in health literacy from the US Department of Health and Human Services.
Listen to health literacy advocate Helen Osborne’s podcast interviews with remarkable people working in this field.
A wealth of health literacy information on the US Department of Health and Human Services site, sponsored by the Office of Disease Prevention and Health Promotion.
An online questionnaire from the Centres for Disease Control helps you to evaluate the readability of your health communications.
A great set of guidelines for designing online forms.
Barnett, Robert. Forms for People: Designing forms that people can use. Canberra: Robert Barnett and Associates Pty Ltd., 2005.
Jarrett, Carolyn and Gerry Gaffney. Forms that Work: Designing web forms for usability. New York: Morgan Kaufmann, 2009.
Johnston, Carol, Ginny Critcher, and Ellis Pratt, How to Write Instructions. Cherryleaf, 2011.
Baldwin, Carol M. Plain Language and the Document Revolution. Washington, D.C.: Lamp Lighter Press, 1998.
Schriver, Karen A. Dynamics in Document Design. New York: Wiley Computer Publishing, 1997.
Bigwood, Sally and Melissa Spore. Presenting Numbers, Tables, and Charts. New York: Oxford University Press Inc., 2003.
Tufte, Edward R., The Visual Display of Quantitative Information. Graphics Press, 1983.
Baldwin, Ruth and Sally McBeth. The Clarity Kit: Effective Communication for Municipalities. Ottawa: Canadian Association of Municipal Administrators and Canadian Union of Public Employees, 2006. To order or download, go to: http://cupe.ca/clear-language-tool-clarity-kit.
Communication Canada. Successful Communication Tool Kit – Literacy and you. Ottawa: 2003.
Baldwin, Ruth. Clear Writing and Literacy (Revised Edition). Toronto: Ontario Literacy Coalition, 2000.
Bailey, Edward P. Plain English at Work. New York: Oxford University Press, 1996.
Booher, Dianna. E-Writing. New York: Pocket Books, 2001
Brohaugh, William. Write Tight: How to Keep your Prose Sharp, Focused and Concise. Wilmington, Delaware: ISI Books, 2002.
Grotsky, Rose. Get to the Point: A strategy for writing clearly at work. Toronto: Praxis Adult Training and Skills Development, 1998.
James, Neil. Writing at Work: How to write clearly, effectively and professionally. Sydney: Allen & Unwin, 2007.
Lutz, William. The New Doublespeak: Why No One Knows What Anyone’s Saying Anymore. New York: HarperCollins, 1996.